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Last Updated: April 27th, 2026
At Child & Youth Psychological Services, we are committed to protecting the privacy and confidentiality of our clients and website visitors. This policy outlines how we collect, use, and safeguard your information in compliance with Canadian privacy laws and professional insurance requirements.
1. Compliance with Regulations
We adhere to the ethical standards set by the College of Psychologists and Behaviour Analysts of Ontario and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Health Information Protection Act (PHIPA).
2. Information We Collect
- Website Inquiry Information: When you use our contact form to inquire about the “Social Smarts” or “Level Up” programs, we collect your name, email address, and phone number to respond to your request.
- Clinical Records: For active clients, sensitive health information is collected. Note: Clinical records are maintained on a secure, encrypted, and PHIPA/PIPEDA-compliant practice management platform (e.g., Jane App or Owl Practice), which is entirely separate from this website environment.
- Automated Data: We collect non-identifiable data such as IP addresses and browser types to improve our website’s performance and security.
3. Use of Information
We use the information collected to:
- Respond to inquiries regarding our psychological services and programs.
- Provide and improve our clinical services.
- Ensure the security of our website and digital environment.
- We do not sell, rent, or trade your personal information to third parties.
4. Disclosure of Information
Confidentiality is a cornerstone of psychological services. Information is only disclosed without consent when required by law, such as:
- Concerns regarding the safety of a child or vulnerable adult.
- Risers of serious bodily harm to the client or others.
- Subpoena or order by a court of law.
5. Data Security & Loss Control Measures
In accordance with our cyber security and professional liability requirements, we implement the following protections:
- System Protection: Our business implements active loss control measures, including professional-grade antivirus software, firewalls, and regular software patch installations to guard against unauthorized access.
- Data Backups: All critical data is regularly backed up to a secure, separate location that is unaffected by issues within our live web environment.
- Access Controls: We utilize Multi-Factor Authentication (MFA) for all cloud-based services (such as professional email access) and for all remote access to our network.
- Practice Management: We utilize secure, cloud-based practice management software specifically designed for health records to ensure clinical data is partitioned from standard website data.
- Cyber Training: All individuals with access to our organization’s network or confidential data undergo cyber security awareness and anti-phishing training at least once annually.
6. Cookies
We use cookies to enhance your experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
7. Your Rights
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate.
8. Contact Information
For questions regarding this policy or our privacy practices:
Contact: Dr. Pam Struiksma, Ph.D., C.Psych
Address: 1175 Wilson St. E – Unit 1A, Hamilton, ON L8S 4K6
Email: hello@cyps.ca